Terms of Service

Mamori is a Discord application operated by Cobra.01 on Discord. It is reachable at mamoribot.app and inside any Discord server that has installed the bot. The operator is an individual and is contactable only through the Mamori support server.

Anything to do with these terms goes through a ticket in the Mamori support server at https://discord.gg/qnfcTVB7yG.

In these terms, we and us mean the operator. You means the person using Mamori. Your server means a Discord server where Mamori is installed and you hold Manage Server or Administrator.

Mamori indexes documents that a server admin uploads and answers questions about them inside that server. It retrieves the closest matching passages and writes an answer from those passages alone.

When nothing in the knowledge base matches closely enough, Mamori says so rather than guessing, and records the question so the server admins can see what is missing.

Mamori also provides server setup templates, channel controls and per-server usage limits. The commands and the current plan limits are described on the site.

You need a Discord account to use Mamori. There is no separate age gate. Discord sets the minimum age for its own platform, and by using Mamori through Discord you confirm you meet it, including any higher minimum that applies where you live.

If you use Mamori for an organisation, you confirm you are allowed to accept these terms on its behalf.

Mamori writes answers with a language model. Language models make mistakes. An answer can be incomplete, out of date, a misreading of the source document, or simply wrong, even when a source file is named next to it.

Do not rely on anything Mamori says for legal, medical, financial, tax, employment or safety decisions. Do not treat it as professional advice, and do not use it anywhere a wrong answer could hurt someone or cost someone money.

Checking an answer against the source document before acting on it is your responsibility. We are not liable for any decision, action or omission taken by you, by your members, or by anyone else on the basis of output from the bot.

A cited source does not mean the answer is a correct reading of that source. Cited files are the ones the retrieval step scored highest, not the ones a person would have chosen.

You keep ownership of everything you upload. We claim no ownership of your documents.

You confirm that you have the right to upload each file and to have it processed this way, and that uploading it breaks no law, contract, licence or duty of confidence.

You grant us a non-exclusive, worldwide, royalty-free licence to store, copy, split into passages, generate embeddings from and retrieve your uploaded content, for one purpose only: running the knowledge base for the server it was uploaded to and returning answers inside that server.

The licence covers nothing else. We do not train models on your content, we do not sell it, we do not expose it to other servers, and we do not use it to answer anyone outside your server. The licence ends when the content is deleted.

Anyone an admin allows to upload can add documents to a server's knowledge base. The admins of that server are responsible for what gets uploaded, for what the bot is then able to repeat, and for which channels the bot may answer in.

If your members must not see a document, do not upload it. Mamori will quote indexed content back to any member who can use the bot in an enabled channel.

Questions that Mamori could not answer are stored with the exact text the member typed and shown to that server's admins on the dashboard. Tell your members if that matters to them.

The Acceptable Use Policy forms part of these terms. Breaking it breaks these terms.

You are responsible for everything done through your server and your account, including by your members.

Each plan buys a fixed number of AI answers per calendar month for one server. When that allowance is used up, Mamori stops answering with AI until the next month begins. There is no overage and no metered billing.

There are further limits: a per-person daily cap on AI answers, a short cooldown between requests, and a switch that can pause AI calls across the whole service if costs run away.

Uploads are limited by file size, page count, storage and collection count according to the plan. The current numbers are on the pricing page and may change with notice.

Everything that is not AI keeps working when a limit is reached, including on the free plan.

Prices are shown on the pricing page in US dollars. Billing is arranged manually at the moment and plans are granted per server. The Refund and Cancellation Policy explains payment, cancellation and refunds.

We may change prices. A change never applies to a month you have already paid for, and we will post it here and on the pricing page before it takes effect.

Mamori is provided as is and as available, with no warranty of any kind, express or implied. We do not warrant that the service will be uninterrupted, error free or secure, that it is fit for any particular purpose, or that any answer will be accurate or complete.

We may change, suspend or discontinue any part of the service. Where we can, we will give reasonable notice of a material change.

The service depends on Discord and on Cloudflare. Outages, rate limits or policy changes at either can stop Mamori working, and that is outside our control.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, goodwill, data or business, however caused.

To the fullest extent the law allows, our total liability to you for all claims taken together is capped at the total amount you paid us for the service in the 12 months before the claim arose. On the free plan that amount is zero.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

You will indemnify us against claims, damages, losses and reasonable costs, including legal fees, arising from content you or your members upload, from your use of the service, or from your breach of these terms or the Acceptable Use Policy.

We will notify you of any claim we seek indemnity for, and we will not settle it without asking you first.

You can stop using Mamori at any time by removing the bot from your server. Removing the bot does not by itself delete indexed content. Run the knowledge base wipe command first if you want the content gone, or open a ticket in the support server.

We may suspend or terminate access immediately and without notice where there is abuse, illegal content, a security risk, a threat to the service or to other users, or non-payment. In less serious cases we will give notice and a reasonable chance to put it right.

On termination the licence in the content section ends, and we will delete indexed content for the affected server within a reasonable period.

Mamori is not affiliated with, endorsed by or sponsored by Discord Inc.

Using Mamori does not replace Discord's rules. You must comply with the Discord Terms of Service, the Discord Community Guidelines and, where they apply to you, the Discord Developer Terms of Service and Developer Policy. Breaking any of them is also a breach of these terms.

If Discord removes or restricts the Mamori application, we may be unable to provide the service, and the as is section applies.

We may update these terms. The effective date at the top of this page changes when we do.

For a material change we will give at least 14 days notice before it takes effect, posted on this page and announced in the support server. Continuing to use the service after that date means you accept the new terms. If you do not accept them, stop using the service and remove the bot.

These terms are governed by the law of the country in which the operator is resident, whose courts have exclusive jurisdiction, except where mandatory consumer law in your own country lets you bring a claim locally.

Open a ticket in the support server before starting a formal dispute. Most problems are faster to fix that way.

If any term is found unenforceable, the rest stays in force. These terms and the policies they refer to are the whole agreement between us about the service.

Open a ticket in the Mamori support server at https://discord.gg/qnfcTVB7yG. That is the only support route. There is no email address and no phone line.