Copyright and Takedown Policy
How to report copyright infringement inside a knowledge base, and how to answer a report.
1Summary
Server members upload their own documents and we do not review them in advance. If you own copyright in something that has been uploaded to a Mamori knowledge base and you want it removed, send a notice and we will act on it.
We respond to notices under the United States Digital Millennium Copyright Act, and to equivalent requests under other copyright law.
2Designated contact
Send notices by opening a ticket in the Mamori support server at https://discord.gg/qnfcTVB7yG, marked for the attention of the copyright agent.
A support ticket is the only route we monitor. There is no email address, no postal address and no phone line for notices.
3What a takedown notice must contain
A notice must include all of the following.
- your physical or electronic signature
- identification of the copyrighted work you say has been infringed
- identification of the material you want removed, with enough detail for us to find it, including the Discord server id and the file name where you know them
- your address, telephone number and email address
- a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law
- a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on their behalf
4What happens next
An incomplete notice may not be valid and will slow things down. We may ask for more detail before acting.
We aim to review a complete notice within 5 working days. Where it is valid we remove or disable the material, tell the server admins what was removed and why, and pass on the notice, including your contact details, unless the law says otherwise.
Repeated or automated notices that are plainly wrong may be ignored.
5Counter-notice
If your material was removed and you believe that was a mistake, send a counter-notice containing all of the following.
- your physical or electronic signature
- identification of the removed material and where it was before removal
- a statement under penalty of perjury that you believe in good faith it was removed as a result of mistake or misidentification
- your name, address and telephone number
- a statement that you consent to the jurisdiction of the federal district court for your address, or if you are outside the United States, of any district in which we may be found, and that you will accept service of process from the person who sent the notice
6After a counter-notice
We forward a valid counter-notice to the person who complained. If they do not tell us within 10 to 14 working days that they have started a court action, we may restore the material.
We are not a court. We decide only whether to keep hosting content, not who owns it.
7Repeat infringers
We terminate access for repeat infringers. Two upheld notices against the same server or the same uploader will normally end with the bot being removed from that server, and a third with a permanent ban.
We keep a record of notices for this purpose, and for no other purpose.
8False claims
Knowingly making a false claim of infringement, or a false counter-notice, can make you liable for damages and legal costs under section 512(f) of the DMCA. Send a notice only if you mean it.
9Other complaints
Trademark complaints, defamation complaints and privacy complaints go through the same route, a ticket in the support server. Say clearly what the problem is and which server it concerns.